Refund Policy for Reserved and Purchased Vehicles
Effective Date: 01/01/2025
This policy outlines the terms and conditions regarding refunds for reserved and purchased vehicles. Please read this policy carefully before making a reservation or purchase.
1. Applicability
This refund policy applies to:
- Already Reserved Vehicles: Vehicles reserved by customers before or after the implementation of this policy.
- Purchased Vehicles: Vehicles that have been fully paid for by the customer.
2. Refund Request
No Refund Policy:
- All payments made toward the reservation or purchase of a vehicle are final and non-refundable.
- Customers are strongly advised to review all terms and conditions before completing their reservation or purchase.
3. Non-Refundable Situations
Refunds will not be granted under any circumstances, including but not limited to:
- Change of mind by the customer.
- Cancellation of reservation or purchase by the customer.
- Delay in delivery due to unforeseen circumstances.
- Customization or modification requests.
- Damage to the vehicle post-delivery.
4. Exceptional Circumstances
In rare and unforeseen cases, such as errors caused solely by the company, management may review a specific case. However, any such decision will be made at the sole discretion of the company and is not guaranteed to result in a refund.
5. Amendments
The company reserves the right to amend this refund policy at any time. All changes will be communicated to customers via official channels.
6. Contact Information
For any questions or clarifications regarding this policy, please contact us at sales@astromotors.com.au.
By reserving or purchasing a vehicle from our company, you agree to the terms and conditions outlined in this refund policy.
This policy ensures clarity, eliminates ambiguity, and promotes a transparent transaction process for all vehicle reservations and purchases.
